Resources & Education: Patient‘s Bill of Rights and Responsibilities

Patient‘s Rights You have the right:

• To considerate and respectful service.
• To obtain service without regard to race, creed, national origin, sex, age, disability or illness, or religious affiliation.
• To confidentiality of all information pertaining to you, your medical care and service.
• To a timely response to your request for service and to expect continuity of services.
• To select a home medical equipment supplier of your choice.
• To make informed decisions regarding your care planning.
• To be told what service will be provided in your home, how often, and by whom.
• To agree to or refuse any part of the plan of service or plan of care.
• To an explanation of charges including policy for payment.
• To voice grievances without fear of termination of services or other reprisals.
• To have your wishes honored as they apply to advance directives you have formulated.
• To have your pain assessed as it relates to the services provided.
• To have your communication needs met.

Patient‘s Responsibilities You have the responsibility:

• To ask questions about any part of the plan of service or plan of care that you do not understand.
• To protect the equipment from fire, water, theft or other damage while it is in your possession.
• To use the equipment for the purpose for which it was prescribed, following instructions provided for use, handling, care, safety, and cleaning.
• To supply us with needed insurance information necessary to obtain payment for services and assume responsibility for charges not covered. You are responsible for settlement in full of your account
• To be home for scheduled service visits or notify us in advance to make other arrangements.
• To notify us immediately of:
• equipment failure, damage, or need of supplies.
• any change in your prescription or physician.
• any change or loss in insurance coverage.
• any change in address or telephone number, whether permanent or temporary.
• discontinued equipment or services.
• To be respectful of the property owned by our company and considerate of our personnel.
• To contact us if you aquire an infectious disease during the time we provide services.